· For immediate sharing
Temporary disruption to Duine Instagram account @duinescot
Who we are
Duine is a charity based in Scotland, providing free portrait photography to people facing barriers. Registered Scottish charity SC055616.
Our Instagram account @duinescot is currently inaccessible. Until access is restored, find us at @duinescotland and duine.co.uk.
Verified timeline
- Early October 2026
@duinescot was created. Only a few posts were published.
- 20 October 2026
When logging into @duinescot, the account was shown as disabled for Community Standards reasons. We submitted an appeal that day from @duinescot and received an on-screen message to wait for a review, indicated as about one day.
- 20 October – 6 November 2026
Seventeen days later, logging into @duinescot still shows the appeal as “submitted” with no decision. We have no access to post, message, or manage the account.
- 6 November 2026
We sought help via Instagram Support from a separate account, @duinescotland, created to seek support because @duinescot cannot be accessed. Support confirmed the appeal still shows as submitted, that the outcome will appear when logging into @duinescot and in that account’s Support Inbox, and that the appeal remains within the 180-day window.
No further action could be taken on @duinescot from the current account in this chat, and no human review could be arranged through this support channel. We were directed to continue checking @duinescot directly for an update.
Impact
Our charity tins, business cards and leaflets sent to thousands of people direct people to @duinescot. Our website previously linked to that account and has now been updated to @duinescotland. While we wait, supporters searching for the original handle cannot find us.
Our perspective
As Duine, we believe @duinescot was disabled in error and that the extended time without an update is hindering our work. We are sharing this timeline factually so supporters and patrons understand the disruption. We respect that reviews take time and we are asking for a prompt review and an update in the Support Inbox for @duinescot.
What supporters can do
Until @duinescot is restored, please follow us on @duinescotland and at duine.co.uk. We will update you as soon as @duinescot is accessible again.